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Free up one third of your support headcount with Paddle Managed Support

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Paddle Managed Support takes care of your customers subscription queries on your behalf within a 14 hour response time and 95%+ CSAT score.

Thousands of software companies delegate hundreds of thousands of support tickets to Paddle so they can focus their support team on product support queries & feedback, quicker response times, better CSAT, and lower support costs.

Join 2,000+ businesses growing with Paddle

Kaleido AI

Instantly benefit from our international support

With Paddle Managed Support, your customers subscription queries get resolved fast. Our team is plugged into Paddle Subscribe by default and can action requests on your behalf.

Our team is ready to scale with you and 2000+ other software sellers at no additional cost to you.

‘Excellent’ Support as rated by the customers of 1000s of sellers

With our 99.9% SLA attainment for response times, 95% CSAT scores, and ‘Excellent’ rating for our customer support on Trustpilot, you can trust Paddle’s top-performing support team to take care of your customer’s queries.

Reduce churn with discounts and deals to cancellation requests 📉

Since subscription cancellation requests come through to Paddle, we can offer discounts and deals to your churning customers to encourage them to stay subscribed.

To setup your offers, work with your account manager at Paddle who sets up your churn prevention campaign with our support team.

Explore the Revenue Delivery Advisory →

Free up your customer support resources

Typically, 25-40% of support tickets are related to order queries. Paddle Checkout and flexible Paddle Subscriptions help customer’s self-serve through common queries, whilst our support team handles the rest.

This means you can free up a third of your support headcount to improve your own response times and CSAT scores, improve product support & feedback, and reduce your overall support team cost across headcount and seat-based support tools as you scale.

Included in the Paddle Revenue Delivery Platform

Optimized Self-Serve

Paddle Checkout

Maximize conversions, delight customers, and eliminate engineering dependencies.

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Single Integration

Paddle Managed Payments

Instant access to established international banking infrastructure for optimized payments in every country & currency.

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Offload liability

Paddle Comply

The only way for software businesses to sell globally with all your sales tax, payments, and data compliance guaranteed.

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Recurring Billing

Paddle Subscribe

The complete package to shape every customer’s subscription experience & optimize your NRR.

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Revenue Delivery Advisory

We partner closely with teams to shape their strategy, adopt best practices in SaaS, and avoid the most common pitfalls that drag growth down.

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Reconciled & Unified Data

Paddle Data Core

We reconcile & unify all your revenue data out-of-the-box, ready to stream to all your systems.

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Troubleshoot Customer Subscriptions

Paddle Managed Support

Our 5-star rated subscription support team can help your customers change their subscription, saving your support team tickets & headcount.

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Sales Assisted


Invoicing that's integrated with all of your payments, subscriptions & taxes out-of-the-box, and ready reconciled for you.

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Migration & Integration

Revenue Delivery Architects

Our Revenue Delivery Architects working with you to map your subscriptions, migrate your card data, and move your revenue streams to run through Paddle

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