Approved Domains FAQs

In order to sell securely via Paddle, sellers need to provide us with information on the domains from which they would like to launch a Paddle checkout.

Where can I manage my domains?

You can add or remove domains in your Paddle vendor dashboard under Checkout > Checkout Settings > Approved Domains. This can only be accessed and managed by your account’s admin.

Do I need to do this?

Yes, all sellers using Paddle need to add the domains from which they wish to launch a Paddle checkout. This will ensure that you are in full control of who is able to load your Paddle checkout and also ensures that your Paddle checkout remains compliant with industry standards of security and safety. If you have a staging subdomain, you will need to have its domain approved separately as well.

Note that this, however, does not need to be configured on the Sandbox environment in order to facilitate ease of testing.

How does domain approval work?

Once you have applied for a domain or subdomain to be approved, one of our team will review your application and contact you via email with the result of that review. All subdomains that have the Paddle checkout will need to be approved separately. If you have any further questions about the result simply reply to the email.

Why has my domain been rejected?

You will have received an email from our team to provide more information, but rejection reasons fall into these categories:

1. The domain being added was flagged as high risk and potentially does not follow our terms and conditions.
2. The products being sold on the website are not in line with our Acceptable Use Policy.
3. Our team has requested more information about your website and we’ve not received a response from you.

Did we get it wrong?

If we made a mistake with your domain approval feel free to contact us. You can do this by replying to the email we’ve sent you. This will automatically be sent to our verifications team.

I’m using a feature of Paddle which does not use domains?

Although the feature you’re using may not be reliant on domains, we do need to know where the product is being sold, so we can ensure that we remain compliant with industry requirements. You can contact our seller support team for more information by emailing us at sellers@paddle.com.

Can I test my Paddle checkout without domain approval?

Yes, but you can only do so if the webpage where the Paddle checkout is present is on the localhost (127.0.0.1). Else, you will need to get your domain approved to test it.

I have a question you’ve not answered?

No problem, you can contact our seller support team for more information by emailing us at sellers@paddle.com.